{"id":4,"date":"2012-11-14T10:50:45","date_gmt":"2012-11-14T18:50:45","guid":{"rendered":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/home\/"},"modified":"2025-08-05T10:18:49","modified_gmt":"2025-08-05T17:18:49","slug":"home","status":"publish","type":"page","link":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/","title":{"rendered":"Information Technology Services"},"content":{"rendered":"\n

Information Technology Services (ITS)<\/strong>\u00a0is a division of the\u00a0City Manager Department\u00a0responsible for managing and operating the city\u2019s information technology systems, radio systems, and other related communications functions. We ensure that the city’s technology infrastructure runs smoothly and efficiently, supporting all city operations and services.<\/p>\n\n\n\n

Mission Statement<\/h2>\n\n\n\n

At Information Technology Services (ITS), our mission is to empower the City and its agencies through reliable, innovative, and efficient technology solutions. We are committed to managing and enhancing the city\u2019s information technology and communication systems to support seamless operations and exceptional service delivery.<\/p>\n\n\n\n

Our dedicated team ensures that all aspects of our technology infrastructure\u2014from desktop and mobile support to GIS and application development\u2014function optimally, enabling city employees to serve the community effectively. We strive to foster collaboration, improve efficiency, and enhance public engagement through tailored technological solutions, ensuring that our community has access to the best services possible.<\/p>\n\n\n\n

Together, we build a connected, informed, and resilient city for all.<\/p>\n\n\n\n

Service Overview<\/h2>\n\n\n\n

Each service includes specifications, procurement, installation, repair, and maintenance:<\/p>\n\n\n\n

    \n
  • Desktop and Mobile Workstation Support:<\/strong>\u00a0Keeping city employees’ computers and mobile devices running smoothly.<\/li>\n\n\n\n
  • Help Desk Support:<\/strong>\u00a0Offering quick and effective solutions to IT issues.<\/li>\n\n\n\n
  • IT Network Security and Administration:<\/strong>\u00a0Protecting the city’s data and ensuring secure network operations.<\/li>\n\n\n\n
  • IT System Administration:<\/strong>\u00a0Managing and maintaining critical IT systems.<\/li>\n\n\n\n
  • Internet and Email Services:<\/strong>\u00a0Ensuring reliable and secure internet and email access.<\/li>\n\n\n\n
  • Software Application Support:<\/strong>\u00a0Assisting with the use and troubleshooting of enterprise software applications.<\/li>\n\n\n\n
  • Website and Web Applications Development and Support:<\/strong>\u00a0Developing and maintaining the city’s online presence and improving internal processes with custom internal web applications.<\/li>\n\n\n\n
  • GIS Services:<\/strong>\u00a0Providing geographic information system solutions for mapping and spatial analysis to support city planning and operations.<\/li>\n\n\n\n
  • Application Development:<\/strong>\u00a0Creating and maintaining custom applications tailored to meet the specific needs of city departments and agencies.<\/li>\n\n\n\n
  • Mobile Network Access Equipment:<\/strong>\u00a0Implementing vehicle modems to ensure reliable network connectivity for city operations on the go.<\/li>\n\n\n\n
  • Document Management:<\/strong>\u00a0Streamlining the storage and retrieval of important documents.<\/li>\n\n\n\n
  • Electronic Web Forms Creation:<\/strong>\u00a0Creating digital forms and workflows to improve efficiency and reduce paper use.<\/li>\n\n\n\n
  • Two-way Radio Support:<\/strong>\u00a0Maintaining communication systems for city operations.<\/li>\n\n\n\n
  • Desk and Cellular Telephone Support:<\/strong>\u00a0Ensuring reliable phone communication for city staff.<\/li>\n<\/ul>\n\n\n\n

    IT Services Sub-Divisions<\/h2>\n\n\n\n
    \n\n\n\n

    GIS \/ Application Development<\/h3>\n\n\n\n

    The GIS and Application Development team focuses on creating and maintaining Geographic Information Systems (GIS) and custom applications. <\/p>\n\n\n\n

    Responsibilities include:<\/p>\n\n\n\n

      \n
    • Developing GIS solutions for city planning, environmental analysis, and resource management.<\/li>\n\n\n\n
    • Creating web and mobile applications to enhance service delivery and improve citizen engagement.<\/li>\n\n\n\n
    • Integrating GIS data with existing systems to support decision-making processes.<\/li>\n<\/ul>\n\n\n\n

      Infrastructure Support<\/h2>\n\n\n\n

      The Infrastructure Support team safeguards the city’s IT infrastructure, ensuring its reliability and optimal performance.<\/p>\n\n\n\n

      Responsibilities include:<\/p>\n\n\n\n

        \n
      • Managing servers, storage, and network devices.<\/li>\n\n\n\n
      • Implementing and maintaining data backup and disaster recovery solutions.<\/li>\n\n\n\n
      • Monitoring system performance and proactively resolving issues.<\/li>\n\n\n\n
      • Safeguarding network and data security, as well as facility alarms, video, and access control.<\/li>\n\n\n\n
      • Ensuring the infrastructure adheres to industry standards and best practices.<\/li>\n<\/ul>\n\n\n\n

        Operations Support<\/h3>\n\n\n\n

        The Operations Support team is dedicated to ensuring the smooth functioning of IT services and systems on a daily basis. <\/p>\n\n\n\n

        Responsibilities include:<\/p>\n\n\n\n

          \n
        • Coordinating IT operations to deliver efficient and effective services.<\/li>\n\n\n\n
        • Offering comprehensive walkthroughs and guidance to help users navigate technologies and applications.<\/li>\n\n\n\n
        • Providing application support for enterprise applications to enhance user productivity.<\/li>\n\n\n\n
        • Managing all technology used by employees, ensuring that their tools are fully operational and supported.<\/li>\n\n\n\n
        • Conducting regular maintenance and updates on all IT systems.<\/li>\n\n\n\n
        • Managing vendor relationships and ensuring service level agreements are met.<\/li>\n<\/ul>\n\n\n\n

          IT Services Agency Support<\/h2>\n\n\n\n

          IT Services also supports the following agencies and their technology needs.<\/p>\n\n\n\n

          \n\n\n\n

          City of Selah<\/h3>\n\n\n\n
            \n
          • Desktop and Mobile Workstation Support<\/li>\n\n\n\n
          • Help Desk Support<\/li>\n\n\n\n
          • IT Network Security and Administration<\/li>\n\n\n\n
          • IT System Administration<\/li>\n\n\n\n
          • Internet and Email Services<\/li>\n\n\n\n
          • Limited Software Application Support<\/li>\n\n\n\n
          • Website and Web Applications Development and Support<\/li>\n\n\n\n
          • Electronic Web Forms Creation<\/li>\n\n\n\n
          • Mobile Network Access Equipment<\/li>\n<\/ul>\n\n\n\n

            City of Union Gap<\/h3>\n\n\n\n
              \n
            • Desktop and Mobile Workstation Support<\/li>\n\n\n\n
            • Help Desk Support<\/li>\n\n\n\n
            • IT Network Security and Administration<\/li>\n\n\n\n
            • IT System Administration<\/li>\n\n\n\n
            • Internet and Email Services<\/li>\n\n\n\n
            • Limited Software Application Support<\/li>\n\n\n\n
            • Website and Web Applications Development and Support<\/li>\n\n\n\n
            • Electronic Web Forms Creation<\/li>\n\n\n\n
            • Mobile Network Access Equipment<\/li>\n<\/ul>\n\n\n\n

              Yakima Training Center Police<\/h3>\n\n\n\n
                \n
              • Mobile Workstation Support<\/li>\n\n\n\n
              • Mobile Network Access Equipment<\/li>\n\n\n\n
              • Help Desk Support<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                Information Technology Services (ITS)\u00a0is a division of the\u00a0City Manager Department\u00a0responsible for managing and operating the city\u2019s information technology systems, radio systems, and other related communications functions. We ensure that the city’s technology infrastructure runs smoothly and efficiently, supporting all city operations and services. Mission Statement At Information Technology Services (ITS), our mission is to empower<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":-1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/pages\/4","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/comments?post=4"}],"version-history":[{"count":4,"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/pages\/4\/revisions"}],"predecessor-version":[{"id":91,"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/pages\/4\/revisions\/91"}],"wp:attachment":[{"href":"https:\/\/www.yakimawa.gov\/services\/information-technology-services\/wp-json\/wp\/v2\/media?parent=4"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}