{"id":6914,"date":"2026-09-18T12:30:22","date_gmt":"2026-09-18T19:30:22","guid":{"rendered":"https:\/\/www.yakimawa.gov\/services\/utility-services\/?page_id=6914"},"modified":"2026-09-18T12:30:23","modified_gmt":"2026-09-18T19:30:23","slug":"city-of-yakima-utility-billing-customer-survey","status":"publish","type":"page","link":"https:\/\/www.yakimawa.gov\/services\/utility-services\/city-of-yakima-utility-billing-customer-survey\/","title":{"rendered":"City of Yakima Utility Billing Customer Survey"},"content":{"rendered":"<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_14' >\n                        <div class='gform_heading'>\n                            <h2 class=\"gform_title\">City of Yakima Utility Billing Customer Survey<\/h2>\n                            <p class='gform_description'>The City of Yakima is exploring options for a future utility billing system and would like to hear from our customers. Your responses will help the City evaluate customer preference and identify opportunities to improve the utility billing experience.<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_14'  action='\/services\/utility-services\/wp-json\/wp\/v2\/pages\/6914' data-formid='14' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_14' class='gform_fields top_label form_sublabel_above description_above validation_above'><div id=\"field_14_17\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_14_17'><span class='gform-field-label__text'>Instagram<\/span><\/label><div class='gfield_description' id='gfield_description_14_17'>This field is for validation purposes and should be left unchanged.<\/div><div class='ginput_container'><input name='input_17' id='input_14_17' type='text' value='' autocomplete='new-password'\/><\/div><\/div><fieldset id=\"field_14_3\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>1. Which utility billing frequency do you prefer?<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_3'><div class='gchoice gchoice_14_3_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.1' type='checkbox'  value='gsurvey315313bf2'  id='choice_14_3_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_3_1' id='label_14_3_1' class='gform-field-label gform-field-label--type-inline'>Monthly<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_3_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.2' type='checkbox'  value='gsurvey34da16925'  id='choice_14_3_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_3_2' id='label_14_3_2' class='gform-field-label gform-field-label--type-inline'>Bi-Monthly (every two months)<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_3_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.3' type='checkbox'  value='gsurvey39ddace48'  id='choice_14_3_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_3_3' id='label_14_3_3' class='gform-field-label gform-field-label--type-inline'>No preference<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_3_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_3.4' type='checkbox'  value='gsurvey3b4e5e2b2'  id='choice_14_3_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_3_4' id='label_14_3_4' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_6\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>2. What factors influence your preference for billing frequency?<\/span><\/legend><div class='gfield_description' id='gfield_description_14_6'>Select all that apply.<\/div><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_6'><div class='gchoice gchoice_14_6_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.1' type='checkbox'  value='gsurvey6db3afd5d'  id='choice_14_6_1'   aria-describedby=\"gfield_description_14_6\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_1' id='label_14_6_1' class='gform-field-label gform-field-label--type-inline'>Easier to manage monthly expenses<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.2' type='checkbox'  value='gsurvey6d28a8ed9'  id='choice_14_6_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_2' id='label_14_6_2' class='gform-field-label gform-field-label--type-inline'>Easier to budget for a larger bill less frequently<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.3' type='checkbox'  value='gsurvey62ee7f2b9'  id='choice_14_6_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_3' id='label_14_6_3' class='gform-field-label gform-field-label--type-inline'>I prefer more frequent billing<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.4' type='checkbox'  value='gsurvey6f4490fa4'  id='choice_14_6_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_4' id='label_14_6_4' class='gform-field-label gform-field-label--type-inline'>I prefer fewer bills<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.5' type='checkbox'  value='gsurvey6f896fd50'  id='choice_14_6_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_5' id='label_14_6_5' class='gform-field-label gform-field-label--type-inline'>Ability to identify changes in usage sooner<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.6' type='checkbox'  value='gsurvey6beaef920'  id='choice_14_6_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_6' id='label_14_6_6' class='gform-field-label gform-field-label--type-inline'>Ability to identify unexpected charges sooner<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.7' type='checkbox'  value='gsurvey6aeb295d4'  id='choice_14_6_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_7' id='label_14_6_7' class='gform-field-label gform-field-label--type-inline'>No prefence<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_6_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_6.8' type='checkbox'  value='gsurvey6e23ef63a'  id='choice_14_6_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_6_8' id='label_14_6_8' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_8\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>3. How do you currently receive your City of Yakima utility bill?<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_8'><div class='gchoice gchoice_14_8_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_8.1' type='checkbox'  value='gsurvey882e8c219'  id='choice_14_8_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_8_1' id='label_14_8_1' class='gform-field-label gform-field-label--type-inline'>Paper bill by mail<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_8_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_8.2' type='checkbox'  value='gsurvey8f1f875f9'  id='choice_14_8_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_8_2' id='label_14_8_2' class='gform-field-label gform-field-label--type-inline'>Electronic bill\/email<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_8_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_8.3' type='checkbox'  value='gsurvey878963c2c'  id='choice_14_8_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_8_3' id='label_14_8_3' class='gform-field-label gform-field-label--type-inline'>Both paper and electronic<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_10\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>4. Which utility bill delivery methods would you prefer?<\/span><\/legend><div class='gfield_description' id='gfield_description_14_10'>Select all that apply.<\/div><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_10'><div class='gchoice gchoice_14_10_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.1' type='checkbox'  value='gsurvey107a153a0c'  id='choice_14_10_1'   aria-describedby=\"gfield_description_14_10\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_1' id='label_14_10_1' class='gform-field-label gform-field-label--type-inline'>Paper bill by mail<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.2' type='checkbox'  value='gsurvey109e146621'  id='choice_14_10_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_2' id='label_14_10_2' class='gform-field-label gform-field-label--type-inline'>Electronic bill\/email<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.3' type='checkbox'  value='gsurvey1052e37602'  id='choice_14_10_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_3' id='label_14_10_3' class='gform-field-label gform-field-label--type-inline'>Both paper and electronic<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.4' type='checkbox'  value='gsurvey10d7f8e5f7'  id='choice_14_10_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_4' id='label_14_10_4' class='gform-field-label gform-field-label--type-inline'>Text message notification<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.5' type='checkbox'  value='gsurvey102f12f5d4'  id='choice_14_10_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_5' id='label_14_10_5' class='gform-field-label gform-field-label--type-inline'>Online customer portal<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.6' type='checkbox'  value='gsurvey10fe8647f4'  id='choice_14_10_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_6' id='label_14_10_6' class='gform-field-label gform-field-label--type-inline'>No preference<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_10_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_10.7' type='checkbox'  value='gsurvey10dbc76ec4'  id='choice_14_10_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_10_7' id='label_14_10_7' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_12\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--no-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>5. Would you be interested in using automatic (AutoPay) if you are not already enrolled?<\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_12'><div class='gchoice gchoice_14_12_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_12.1' type='checkbox'  value='gsurvey12a7ab220c'  id='choice_14_12_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_12_1' id='label_14_12_1' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_12_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_12.2' type='checkbox'  value='gsurvey126bc88614'  id='choice_14_12_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_12_2' id='label_14_12_2' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_12_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_12.3' type='checkbox'  value='gsurvey1240af3300'  id='choice_14_12_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_12_3' id='label_14_12_3' class='gform-field-label gform-field-label--type-inline'>Maybe<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_12_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_12.4' type='checkbox'  value='gsurvey12ee751ed4'  id='choice_14_12_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_12_4' id='label_14_12_4' class='gform-field-label gform-field-label--type-inline'>I already use AutoPay<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_12_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_12.5' type='checkbox'  value='gsurvey1232e05d52'  id='choice_14_12_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_12_5' id='label_14_12_5' class='gform-field-label gform-field-label--type-inline'>I only pay with Cash<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_14\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>6. Which payment options would you like the City to offer?<\/span><\/legend><div class='gfield_description' id='gfield_description_14_14'>Select all that apply.<\/div><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_14'><div class='gchoice gchoice_14_14_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.1' type='checkbox'  value='gsurvey143633c4d8'  id='choice_14_14_1'   aria-describedby=\"gfield_description_14_14\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_1' id='label_14_14_1' class='gform-field-label gform-field-label--type-inline'>The current options meet my needs<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.2' type='checkbox'  value='gsurvey1463e7c530'  id='choice_14_14_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_2' id='label_14_14_2' class='gform-field-label gform-field-label--type-inline'>Online payments<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.3' type='checkbox'  value='gsurvey148991f639'  id='choice_14_14_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_3' id='label_14_14_3' class='gform-field-label gform-field-label--type-inline'>Automatic payments (AutoPay)<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.4' type='checkbox'  value='gsurvey14942c33f8'  id='choice_14_14_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_4' id='label_14_14_4' class='gform-field-label gform-field-label--type-inline'>Payment by phone<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.5' type='checkbox'  value='gsurvey14a7adb7e3'  id='choice_14_14_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_5' id='label_14_14_5' class='gform-field-label gform-field-label--type-inline'>Payment Kiosk<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.6' type='checkbox'  value='gsurvey14a1a99280'  id='choice_14_14_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_6' id='label_14_14_6' class='gform-field-label gform-field-label--type-inline'>Additional in-person payment locations<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_14_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_14.7' type='checkbox'  value='gsurvey143c494d0f'  id='choice_14_14_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_14_7' id='label_14_14_7' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_14_16\" class=\"gfield gfield--type-survey gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_above gfield--has-description field_description_above field_validation_above gfield_visibility_visible gfield--choice-align-vertical gsurvey-survey-field \"  data-field-class=\"gsurvey-survey-field\" ><legend class='gfield_label gform-field-label gfield_label_before_complex' ><span class='gform-field-label__text'>7. Which aspects of the utility billing process are most important to you?<\/span><\/legend><div class='gfield_description' id='gfield_description_14_16'>Select up to three.<\/div><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_14_16'><div class='gchoice gchoice_14_16_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.1' type='checkbox'  value='gsurvey163ac460ca'  id='choice_14_16_1'   aria-describedby=\"gfield_description_14_16\"\/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_1' id='label_14_16_1' class='gform-field-label gform-field-label--type-inline'>Clear and easy-to-understand bill<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.2' type='checkbox'  value='gsurvey1692f36c77'  id='choice_14_16_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_2' id='label_14_16_2' class='gform-field-label gform-field-label--type-inline'>Accurate billing<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.3' type='checkbox'  value='gsurvey1651c967b6'  id='choice_14_16_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_3' id='label_14_16_3' class='gform-field-label gform-field-label--type-inline'>Convenient bill delivery options<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.4' type='checkbox'  value='gsurvey16176ab95a'  id='choice_14_16_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_4' id='label_14_16_4' class='gform-field-label gform-field-label--type-inline'>Easy-to-use online account access<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.5' type='checkbox'  value='gsurvey169b80146f'  id='choice_14_16_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_5' id='label_14_16_5' class='gform-field-label gform-field-label--type-inline'>Automatic payment options<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.6' type='checkbox'  value='gsurvey16585461f6'  id='choice_14_16_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_6' id='label_14_16_6' class='gform-field-label gform-field-label--type-inline'>Ability to view usage and billing history<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_7'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.7' type='checkbox'  value='gsurvey16c38cc362'  id='choice_14_16_7'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_7' id='label_14_16_7' class='gform-field-label gform-field-label--type-inline'>Ability to receive notifications about bills or payments<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_8'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.8' type='checkbox'  value='gsurvey16f9484fe8'  id='choice_14_16_8'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_8' id='label_14_16_8' class='gform-field-label gform-field-label--type-inline'>Easy access to customer service<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_9'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.9' type='checkbox'  value='gsurvey166a615cb3'  id='choice_14_16_9'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_9' id='label_14_16_9' class='gform-field-label gform-field-label--type-inline'>Quick resolution of billing questions or issues<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_14_16_11'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_16.11' type='checkbox'  value='gsurvey1698db5244'  id='choice_14_16_11'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_14_16_11' id='label_14_16_11' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_14' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Submit<\/button> <input type='hidden' class='gform_hidden' name='gform_submission_speeds' value='{&quot;pages&quot;:[]}' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_14' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_14' id='gform_theme_14' value='gravity-theme' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_14' id='gform_style_settings_14' value='{&quot;inputPrimaryColor&quot;:&quot;#204ce5&quot;}' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_14' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='14' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='WS5AQtqXMXeEdv7sKHvNofd6sDMAT1JaRMZYq5xb2d8M8LPzrscDQUgtskOj7MGGE1LpGT9exb4icj23rIBae6d+rxDFaCRUkXDGbO1gBmHiknA=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_14' 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