Utility Services
Utility Services Division Responsibilities
The Utility Services Division provides business services to utility customers and the utility operating divisions; including utility billing and payments, customer account maintenance, delinquent account management, parking citation payments, parking permits (city lots/construction/temporary/residential), bus passes/tickets and dog licenses.
Utility Services is located in the first floor lobby of Yakima City Hall and is pleased to provide general information and service to all City Hall patrons and visitors. Please call if you have any questions in regards to anything that Utilities may do, that is not answered on this site. Utilities contact information is listed to the right on this page.
Emergencies During Non-Business Hours
Water: For emergencies involving ruptured or leaking water pipes, please call (509) 575-6154
Sewer: For emergencies involving a sewer back up, please call (509) 575-6077.
New Utility Service Accounts
To set up a new utility account, contact the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. Our office hours are 8:30am-5pm, Monday through Friday (excluding holidays). Depending on where you live, your utility account with the City may include domestic water, sewer, refuse, irrigation, or any combination thereof.
Federal Regulations require government identification when opening an utility account. Please have your Drivers License or State ID information available when calling.
Deposits
New accounts that are in the property owners name do not require a deposit. Accounts in a tenants name, do require a security deposit. The amount of the deposit varies according to the utilities available at the address. The most common deposit, for water, sewer, and refuse service is $209.64. We ask that 1/2 ($104.82) be paid immediately and the balance within two weeks. We are unable to include the deposit on the utility bills. Some addresses may require a deposit be paid in full prior to starting the service. Please contact utilities to confirm if you’re address requires the deposit be paid up front.
In certain cases, the utility deposit can be waived:
- Previous Service- If you previously had utility service with the City of Yakima for a period of 12 months, with no more than one suspension notice in that period, the deposit can be waived.
- Letter of Credit from a previous utility -
If you can provide an acceptable letter of credit from your previous utility company, the deposit can be waived. The City will accept letters of credit from the following types of utilities:
Water Districts
Sewer Districts
Refuse Companies
Electric Companies
Natural Gas Companies
If the previous utility will fax a letter of credit containing payment history for a period of 12 months, with no more than one final notice in a twelve month period, the deposit can be waived. The fax number for the Utility Services Division is (509) 576-6649.
Deposits are returned after one year of good payment history. Unless otherwise requested, the deposit is applied to the utility account. At the customer’s request, a check for the deposit can be sent directly to the customer. To view specific Ordinances regarding deposits, see City Ordinances below.
Rates
Domestic Water Service Rates
Wastewater Service Rates
Refuse Service Rates
Irrigation Service Rates
Billing
The City of Yakima bills utility accounts on a two month cycle. Balances are due within 14 days of date on bill.
Delinquent Accounts
If an account is not paid in full 28 days after the bill is mailed, a suspension notice will be delivered and service will be suspended 7 days later. Accounts suspended for non-payment are charged a delinquent fee of $45.54; the delinquent amount must be paid before service is restored. To view specific Ordinances regarding delinquent accounts and tampering with meters, see City Ordinances below.
Closing Accounts
To close your utility account, contact the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. A field representative will read the meter to determine the amount of the final bill. If there is a deposit on the account, it will be applied to the account and the balance and a final bill, will be sent to the forwarding address provided. Please be aware that a refund check will take 2-4 weeks to receive.
Other Helpful Information
- Electric Service: Pacific Power 1-888-221-7070
- Natural Gas Service: Cascade Natural Gas 1-888-522-1130
- Water District: Nob Hill Water (509) 966-0272
Mail Utility Payments To:
City of Yakima Utility Billing
P.O. Box 22720
Yakima, WA 98907-2720
Ordinance Links
Deposit:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0750.html#7.50.020
Delinquent Accounts:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0750.html#7.50.080
Domestic Water Rates:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0768.html#7.68.250
Domestic Sewer Rates:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0760.html#7.60.020
Refuse rates:
http://www.codepublishing.com/WA/yakima/Yakima04/Yakima0416.html#4.16.140
Irrigation Rates:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0724.html#7.24.100
Illegal Tampering with City Meters:
http://www.codepublishing.com/WA/yakima/Yakima07/Yakima0750.html#7.50.100