Information Technology Services (ITS) is a division of the City Manager Department responsible for managing and operating the city’s information technology systems, radio systems, and other related communications functions. We ensure that the city’s technology infrastructure runs smoothly and efficiently, supporting all city operations and services.
Mission Statement
At Information Technology Services (ITS), our mission is to empower the City and its agencies through reliable, innovative, and efficient technology solutions. We are committed to managing and enhancing the city’s information technology and communication systems to support seamless operations and exceptional service delivery.
Our dedicated team ensures that all aspects of our technology infrastructure—from desktop and mobile support to GIS and application development—function optimally, enabling city employees to serve the community effectively. We strive to foster collaboration, improve efficiency, and enhance public engagement through tailored technological solutions, ensuring that our community has access to the best services possible.
Together, we build a connected, informed, and resilient city for all.
Service Overview
Each service includes specifications, procurement, installation, repair, and maintenance:
- Desktop and Mobile Workstation Support: Keeping city employees’ computers and mobile devices running smoothly.
- Help Desk Support: Offering quick and effective solutions to IT issues.
- IT Network Security and Administration: Protecting the city’s data and ensuring secure network operations.
- IT System Administration: Managing and maintaining critical IT systems.
- Internet and Email Services: Ensuring reliable and secure internet and email access.
- Software Application Support: Assisting with the use and troubleshooting of enterprise software applications.
- Website and Web Applications Development and Support: Developing and maintaining the city’s online presence and improving internal processes with custom internal web applications.
- GIS Services: Providing geographic information system solutions for mapping and spatial analysis to support city planning and operations.
- Application Development: Creating and maintaining custom applications tailored to meet the specific needs of city departments and agencies.
- Mobile Network Access Equipment: Implementing vehicle modems to ensure reliable network connectivity for city operations on the go.
- Document Management: Streamlining the storage and retrieval of important documents.
- Electronic Web Forms Creation: Creating digital forms and workflows to improve efficiency and reduce paper use.
- Two-way Radio Support: Maintaining communication systems for city operations.
- Desk and Cellular Telephone Support: Ensuring reliable phone communication for city staff.
IT Services Sub-Divisions
GIS / Application Development
The GIS and Application Development team focuses on creating and maintaining Geographic Information Systems (GIS) and custom applications.
Responsibilities include:
- Developing GIS solutions for city planning, environmental analysis, and resource management.
- Creating web and mobile applications to enhance service delivery and improve citizen engagement.
- Integrating GIS data with existing systems to support decision-making processes.
Infrastructure Support
The Infrastructure Support team safeguards the city’s IT infrastructure, ensuring its reliability and optimal performance.
Responsibilities include:
- Managing servers, storage, and network devices.
- Implementing and maintaining data backup and disaster recovery solutions.
- Monitoring system performance and proactively resolving issues.
- Safeguarding network and data security, as well as facility alarms, video, and access control.
- Ensuring the infrastructure adheres to industry standards and best practices.
Operations Support
The Operations Support team is dedicated to ensuring the smooth functioning of IT services and systems on a daily basis.
Responsibilities include:
- Coordinating IT operations to deliver efficient and effective services.
- Offering comprehensive walkthroughs and guidance to help users navigate technologies and applications.
- Providing application support for enterprise applications to enhance user productivity.
- Managing all technology used by employees, ensuring that their tools are fully operational and supported.
- Conducting regular maintenance and updates on all IT systems.
- Managing vendor relationships and ensuring service level agreements are met.
IT Services Agency Support
IT Services also supports the following agencies and their technology needs.
City of Selah
- Desktop and Mobile Workstation Support
- Help Desk Support
- IT Network Security and Administration
- IT System Administration
- Internet and Email Services
- Limited Software Application Support
- Website and Web Applications Development and Support
- Electronic Web Forms Creation
- Mobile Network Access Equipment
City of Union Gap
- Desktop and Mobile Workstation Support
- Help Desk Support
- IT Network Security and Administration
- IT System Administration
- Internet and Email Services
- Limited Software Application Support
- Website and Web Applications Development and Support
- Electronic Web Forms Creation
- Mobile Network Access Equipment
Yakima Training Center Police
- Mobile Workstation Support
- Mobile Network Access Equipment
- Help Desk Support
