The Utility Services Division provides business services to utility customers and the utility operating divisions; including utility billing and payments, customer account maintenance, delinquent account management, annual storm water billing, parking citation payments, parking permits (city lots/construction/temporary/residential), bus passes/tickets and dog licenses.
Utility Services is located on the first floor in the lobby of Yakima City Hall and is pleased to provide general information and service to all City Hall patrons and visitors. Please call if you have any questions in regards to anything that Utilities may do, that is not answered on this site. Utilities contact information is listed to the right on this page.
Emergencies During Non-Business Hours (After 4:30pm and Holidays/Weekends)
Water: For emergencies involving ruptured or leaking water pipes, please call (509) 575-6154
Sewer: For emergencies involving a sewer back up, please call (509) 575-6077.
If you are trying to pay your bill, click on the link to your Right under Utility Pages. You will need your account number to make a payment. Your address will not work. There is no charge to make payments online. You can pay with a debit card, credit card or your bank account. You can view your billing amount due and can set up a recurring payment; you specify a dollar amount to be paid and the frequency of the payments (monthly or every other month). You are not able to pay your stormwater bill online. Scheduling a payment online to be processed after the disconnect date will not ensure service does not get interrupted.
New Utility Service Accounts
To set up a new utility account, come down to the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. Our office hours are 8:30am-5pm, Monday through Friday (excluding holidays). Depending on where you live, your utility account with the City may include domestic water, sewer, refuse, irrigation, or any combination thereof.
Federal Regulations require government identification when opening an utility account. Please have your Drivers License or State ID information available when calling.
New accounts that are in the property owners name do not usually require a deposit. Accounts in a tenants name, do require a security deposit. The amount of the deposit varies according to the utilities available at the address. The most common deposit, for water, wastewater, and refuse service is $215.28 We ask that 1/2 ($107.64) be paid immediately and the balance within two weeks. We are unable to include the deposit on the utility bills. Some addresses may require a deposit be paid in full prior to starting the service. Please contact utilities to confirm if you’re address requires the deposit be paid up front.
In certain cases, the utility deposit can be waived:
- Previous Service- If you recently had utility service with the City of Yakima for a period of 12 months, with no more than one suspension notice in that period, the deposit can be waived.
- Letter of Credit from a previous utility –
If you can provide an acceptable letter of credit from your most recent, previous utility company, the deposit can be waived. The City will accept letters of credit from the following types of utilities:
Natural Gas Companies
If the previous utility will fax a letter of credit containing payment history for a period of 12 months, with no more than one final notice in a twelve month period, the deposit can be waived. The fax number for the Utility Services Division is (509) 576-6649.
Deposits are generally returned after One year of good payment history. Unless otherwise requested, the deposit is applied to the utility account. At the customer’s request, a check for the deposit can be sent directly to the customer. To view specific Ordinances regarding deposits, see City Ordinances below.
The City of Yakima bills utility accounts on a two month ( approximately 60 day) cycle. Balances are due within 14 days of date on bill.
If an account is not paid in full 28 days after the bill is mailed, a suspension notice will be delivered and service will be suspended 7 days later. Accounts suspended for non-payment are charged a delinquent fee of $45.54; the delinquent amount must be paid before service is restored. To view specific Ordinances regarding delinquent accounts and tampering with meters, see City Ordinances below.
To close your utility account, contact the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. A field representative will read the meter to determine the amount of the final bill. If there is a deposit on the account, it will be applied to the account balance and a final bill, will be sent to the forwarding address provided. Please be aware that a final billing or a refund check may take up to 4 weeks to receive.
Online Utility Payments:
1. Pay online with One Time Pay, no registration required.
2. Create an account to be able to use extended features.
You can pay in person at City Hall or at the bill payment Kiosk located in front of the 2nd St. entrance doors. We accept debit cards, credit cards (MC, VISA and Discover). You can also pay with cash or check money orders are not accepted at the Kiosk but are accepted at the counter.
Utilities Services Department, 1st Floor
129 North 2nd Street
Yakima, WA 98901
Mail Utility Payments To:
City of Yakima Utility Billing
P.O. Box 22720
Yakima, WA 98907-2720
Place Utility Payment in Dropboxes:
We have 1 drop box located at the Harmon Center. You can pay with check or money order do not put cash in the drop box. Please be sure to include a payment stub or make sure that the account number or physical address is noted with your payment. The drop box is checked and emptied daily Monday – Friday.
Harman Center drop box is located next to bus stop in parking lot at 101 N 65th Avenue, Yakima
Other Helpful Information
- Electric Service: Pacific Power 1-888-221-7070
- Natural Gas Service: Cascade Natural Gas 1-888-522-1130
- Water District: Nob Hill Water (509) 966-0272
- Curbside Recycling Yakima Waste (509) 248-4213