Attention:

Changes to the City of Yakima Utilities Online Access, Autopay, e-billing:

Customers can now make a one-time payment or register online by clicking the Pay Now icon below.

Other payment options:

  • Make a single payment without registering by selecting the green PAY NOW icon below;
  • In person at Yakima City Hall, 129 N. 2nd St., Monday through Friday, 8:30 am to 4:30 pm;
  • Mail payments to City of Yakima Utility Billing, P.O. Box 22720, Yakima, WA 98907-2720;
  • Drop box at City Hall 129 N 2nd St or at the Harman Center, 101 N. 65th Ave. (No cash payments).
  • Pay by phone 1-833-735-2348

To make a one-time payment or register your account select the Pay Now icon.

We are excited about the new options and more customer-friendly services offered by Paymentus that will improve the customer online experience and we believe you as a customer will appreciate that, too.

We understand change can be difficult and appreciate your patience while we work through this transition with our new provider. All customers who were signed up for Autopay, E-billing, pay via text, and/or any other Scheduled Payments through the current provider Invoice Cloud, have been unenrolled by them from all of these options as of February 2024. As a result, some customers may receive a late notice regarding their balance due.

We thank you for your understanding and patience and apologize for any inconvenience this transition may cause you. If you have questions, please call the Utilities Office at 509-575-6080 or email us at utilities@yakimawa.gov

Attention:

Currently, the kiosk is out of service.

Attention:

For transactions that involve closing or opening an account, or Refuse Cart/Bin was missed, please contact our main office at (509)575-6080 for assistance. Most other business transactions can be handled by email at utilities@yakimawa.gov

The Utility Services Division provides business services to utility customers, including billing and payments, customer account maintenance, delinquent account management, annual storm water billing, parking citation payments, parking permits (city lots/construction/temporary/residential), bus passes/tickets.

Utility Services is located on the first floor in the lobby of Yakima City Hall and can provide general information and service to all City Hall patrons and visitors. Contact information is listed on the right side of this page.

Emergencies During Non-Business Hours (After 5:00pm and Holidays/Weekends)

Water: For emergencies involving ruptured or leaking water pipes, please call (509) 575-6154
Sewer: For emergencies involving a sewer back up, please call (509) 575-6077.

Current Customers

You will need your account number to make a payment.  Your address will not work. There is no charge to make payments online. You can pay with a debit card, credit card or your bank account. You can view your billing amount due and can set up a recurring payment; you specify a dollar amount to be paid and the frequency of the payments (monthly or every other month).  You are not able to pay your stormwater bill online. Scheduling a payment online to be processed after the disconnect date will not ensure service does not get interrupted.

Closing Accounts

To close your utility account, come to the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. A field representative will read the meter to determine the amount of the final bill. If there is a deposit on the account, it will be applied to the account balance and a final bill, will be sent to the forwarding address provided. Please be aware that a final billing or a refund check may take up to 4 weeks to receive. We will not close an account for a backdate. Accounts will be closed on the same day we receive notification from the account holder. It is the account holders responsibility to contact Utility Services Division to end services.

New Utility Service Accounts

To set up a new utility account, come to the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. Our office hours are 8:00am-5pm, Monday through Friday (excluding holidays). Our Lobby hours are 8:30am-4:30pm. Tenant’s will need to have the landlord/owner fill out the Utility Bill Rental Authorization form prior to opening an account. Depending on where you live, your utility account with the City may include domestic water, sewer, refuse, irrigation, or any combination thereof.

Federal Regulations require government identification when opening an utility account. Please have your Drivers License or State ID information available when calling. Business accounts will also require your tax identification number or UBI number.

Deposits

New accounts that are in the property owners name do not usually require a deposit. Accounts in a tenants name, do require a security deposit. The deposit amount is dependent upon the services available at the location. The current deposit amount for a residence with all three services; water, wastewater, and refuse service is $215.28. Some accounts may require the deposit be paid in full prior to starting the service.  Please contact the Utility Services office to inquire if you’re account requires the deposit be paid in full at time of opening the account.

The deposit may be waived under the following conditions:

  • Previous Service- If you had utility service with the City of Yakima within the past two years for a period of 12 months, with no more than one suspension notice in that period, the deposit can be waived. If you have poor payment history with the City of Yakima a letter of credit will not be accepted to waive the deposit.
  • Letter of Credit from a previous utility – provide an acceptable letter of credit from your most recent, previous utility company, that shows 12 months, within the past 24 months, of good payment history with no more than one suspension notice in that 12 month period.
  • Letters of credit are accepted from the following types of utilities:
    Water Districts
    Sewer Districts
    Refuse Companies
    Electric Companies
    Natural Gas Companies

Letters of credit can be emailed to utilities@yakimawa.gov or faxed to the office at 509-576-6649.

Deposits are generally returned after One year of good payment history. Unless otherwise requested, the deposit is applied to the utility account. At the customer’s request, a check for the deposit can be sent directly to the customer. To view specific Ordinances regarding deposits, see City Ordinances below.

Rates

Domestic Water Service Rates
Wastewater Service Rates
Refuse Service Rates
Irrigation Service Rates

Billing

The City of Yakima bills utility accounts on a two month ( approximately 60 day) cycle. Balances are due 18 days from when the bill generates.

Delinquent Accounts

If an account is not paid in full 28 days after the bill is mailed, a suspension notice will be delivered, and service will be suspended 14 days later. Accounts suspended for non-payment are charged a delinquent fee of $45.54; the delinquent amount must be paid before service is restored. To view specific Ordinances regarding delinquent accounts and tampering with meters, see City Ordinances below.

You can pay in person at City Hall. We accept cash, check, money orders, debit cards, credit cards (MC, VISA and Discover).

Utilities Services Department, 1st Floor
129 North 2nd Street
Yakima, WA 98901

Mail Utility Payments To:
City of Yakima Utility Billing
P.O. Box 22720
Yakima, WA 98907-2720

Place Utility Payment in Dropboxes:

We have 1 drop box located at the Harman Center. You can pay with check or money order do not put cash in the drop box. Please be sure to include a payment stub or make sure that the account number or physical address is noted with your payment. The drop box is checked and emptied daily Monday – Friday.

Harman Center drop box is located next to bus stop in parking lot at 101 N 65th Avenue, Yakima

City Hall drop box is located next to the main entrance at 129 N 2nd St, Yakima

Pay by Phone:

1-833-735-2348

Other Helpful Information

  • Electric Service: Pacific Power 1-888-221-7070
  • Natural Gas Service: Cascade Natural Gas 1-888-522-1130
  • Water District: Nob Hill Water (509) 966-0272
  • Curbside Recycling Yakima Waste (509) 248-4213
Deposit:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0750.html#7.50.020

Delinquent Accounts:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0750.html#7.50.080

Domestic Water Rates:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0768.html#7.68.250

Domestic Sewer Rates:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0760.html#7.60.020

Refuse rates:

https://www.codepublishing.com/WA/Yakima/#!/Yakima04/Yakima0416.html#4.16.140

Irrigation Rates:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0724.html#7.24.100

Illegal Tampering with City Meters:

https://www.codepublishing.com/WA/Yakima/#!/Yakima07/Yakima0750.html#7.50.100

Utility Services Fees

ORD. NO. 2012-17 Utility Business Hours