The Utility Services Division provides business services to utility customers; including billing and payments, customer account maintenance, delinquent account management, annual storm water billing, parking citation payments, parking permits (city lots/construction/temporary/residential), bus passes/tickets and dog licenses.
Utility Services is located on the first floor in the lobby of Yakima City Hall and can provide general information and service to all City Hall patrons and visitors. Contact information is listed on the right side of this page.
Emergencies During Non-Business Hours (After 5:00pm and Holidays/Weekends)
Water: For emergencies involving ruptured or leaking water pipes, please call (509) 575-6154
Sewer: For emergencies involving a sewer back up, please call (509) 575-6077.
If you are trying to pay your bill, click on the link to your Right under Utility Pages. You will need your account number to make a payment. Your address will not work. There is no charge to make payments online. You can pay with a debit card, credit card or your bank account. You can view your billing amount due and can set up a recurring payment; you specify a dollar amount to be paid and the frequency of the payments (monthly or every other month). You are not able to pay your stormwater bill online. Scheduling a payment online to be processed after the disconnect date will not ensure service does not get interrupted.
New Utility Service Accounts
To set up a new utility account, come down to the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. Our office hours are 8:00am-5pm, Monday through Friday (excluding holidays). Our Lobby hours are 8:30am-4:30pm. Tenant’s will need to have the landlord/owner fill out the Utility Bill Rental Authorization form prior to opening an account. Depending on where you live, your utility account with the City may include domestic water, sewer, refuse, irrigation, or any combination thereof.
Federal Regulations require government identification when opening an utility account. Please have your Drivers License or State ID information available when calling.
New accounts that are in the property owners name do not usually require a deposit. Accounts in a tenants name, do require a security deposit. The deposit amount is dependent upon the services available at the location. The current deposit amount for a residence with all three services; water, wastewater, and refuse service is $215.28. Some accounts may require the deposit be paid in full prior to starting the service. Please contact the Utility Services office to inquire if you’re account requires the deposit be paid in full at time of opening the account.
The deposit may be waived under the following conditions:
- Previous Service- If you recently had utility service with the City of Yakima for a period of 12 months, with no more than one suspension notice in that period, the deposit can be waived.
- Letter of Credit from a previous utility – provide an acceptable letter of credit from your most recent, previous utility company, that shows 12 months of good payment history with no more than one suspension notice during the 12 month period.
- letters of credit are accepted from the following types of utilities:
Natural Gas Companies
Letters of credit can be emailed to email@example.com or faxed to the office at 509 576 6649.
Deposits are generally returned after One year of good payment history. Unless otherwise requested, the deposit is applied to the utility account. At the customer’s request, a check for the deposit can be sent directly to the customer. To view specific Ordinances regarding deposits, see City Ordinances below.
The City of Yakima bills utility accounts on a two month ( approximately 60 day) cycle. Balances are due within 14 days of date on bill.
If an account is not paid in full 28 days after the bill is mailed, a suspension notice will be delivered and service will be suspended 7 days later. Accounts suspended for non-payment are charged a delinquent fee of $45.54; the delinquent amount must be paid before service is restored. To view specific Ordinances regarding delinquent accounts and tampering with meters, see City Ordinances below.
To close your utility account, contact the Utility Services office at 129 N 2nd St, Yakima, WA, 98901, or call us at (509) 575-6080. A field representative will read the meter to determine the amount of the final bill. If there is a deposit on the account, it will be applied to the account balance and a final bill, will be sent to the forwarding address provided. Please be aware that a final billing or a refund check may take up to 4 weeks to receive.
Online Utility Payments:
1. Pay online with One Time Pay, no registration required.
2. Create an account to be able to use extended features.
You can pay in person at City Hall or at the bill payment Kiosk located in front of the 2nd St. entrance doors. We accept debit cards, credit cards (MC, VISA and Discover). You can also pay with cash or check money orders are not accepted at the Kiosk but are accepted at the counter.
Utilities Services Department, 1st Floor
129 North 2nd Street
Yakima, WA 98901
Mail Utility Payments To:
City of Yakima Utility Billing
P.O. Box 22720
Yakima, WA 98907-2720
Place Utility Payment in Dropboxes:
We have 1 drop box located at the Harman Center. You can pay with check or money order do not put cash in the drop box. Please be sure to include a payment stub or make sure that the account number or physical address is noted with your payment. The drop box is checked and emptied daily Monday – Friday.
Harman Center drop box is located next to bus stop in parking lot at 101 N 65th Avenue, Yakima
Pay by Phone:
Other Helpful Information
- Electric Service: Pacific Power 1-888-221-7070
- Natural Gas Service: Cascade Natural Gas 1-888-522-1130
- Water District: Nob Hill Water (509) 966-0272
- Curbside Recycling Yakima Waste (509) 248-4213