City of Yakima Utility Billing Customer Survey

City of Yakima Utility Billing Customer Survey

The City of Yakima is exploring options for a future utility billing system and would like to hear from our customers. Your responses will help the City evaluate customer preference and identify opportunities to improve the utility billing experience.

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1. Which utility billing frequency do you prefer?
2. What factors influence your preference for billing frequency?
Select all that apply.
3. How do you currently receive your City of Yakima utility bill?
4. Which utility bill delivery methods would you prefer?
Select all that apply.
5. Would you be interested in using automatic (AutoPay) if you are not already enrolled?
6. Which payment options would you like the City to offer?
Select all that apply.
7. Which aspects of the utility billing process are most important to you?
Select up to three.

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